General Terms and Conditions of Sale - Retro Living Inspired Furniture

Company details

• Company Name: Futech International Limited
• Trade name: Retroliving furniture
• Address: Futech International Co., Ltd 3F. No 19, Sec 3, Nanjing East Road, Zhonshan Distirct, Taipei City 104, Taiwan
• Email: [email protected]

Article 1: General provisions
The e-commerce website of Futech International a Co., Ltd with registered office at Ltd 3F. No 19, Sec 3, Nanjing East Road, Zhonshan Distirct, Taipei City 104, Taiwan offers its customers the opportunity to purchase the products from its web shop online.
These General Terms and Conditions (“Terms”) apply to every order placed by a visitor to this e-commerce website (“Customer”). Placing an order via the webshop of www.retro-living.be implies that the Customer has consulted these Terms and Conditions and expressly accepts the applicability of these Terms and Conditions, to the exclusion of all other conditions. Additional conditions of the Customer are excluded, unless they have been accepted in advance, in writing and expressly by retro-living.

Article 2: Price
All prices stated are expressed in EURO, always including VAT and all other taxes or duties that the Customer is obliged to pay.
If delivery, reservation or administrative costs are charged, this will be stated separately.
The price quoted refers exclusively to the articles as literally described. The accompanying photos are for decorative purposes and may contain elements that are not included in the price.

Article 3: Offer
Despite the fact that the online catalogue and the e-commerce website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind Retro-living. Retro-living is only bound to a means obligation with regard to the correctness and completeness of the information provided. Retro-living is in no case liable in the event of material errors, typographical errors or printing errors.
If the Customer has specific questions about e.g. sizes, colour, availability, delivery time or delivery method, we request the Customer to contact our customer service in advance.
The offer is always valid while supplies last and can be adjusted or withdrawn at any time by retro-living. Retro-living cannot be held liable for the unavailability of a product.

Article 4: Online purchases
Deliveries:
After ordering in our webshop, you will receive a confirmation from us, after which our logistics partner will contact you to arrange a suitable delivery time.
The products offered through this e-commerce website constitute an offer that is subject to the condition of acceptance by Retroliving furniture.
Retroliving furniture is entitled to refuse an order (in writing) as a result of a serious shortcoming on the part of the Customer with regard to the order or any other order or agreement in which the Customer is involved.

Article 5(a): Delivery
Deliveries are made to the door. If you want delivery inside or on a floor, this is possible for a surcharge. Please contact our customer service about this.
Items ordered through this webshop are delivered in Belgium, the Netherlands, Luxembourg, Germany, France, ... For all available countries, you can always contact our customer service.
Delivery is made by a third party delivery service.
Unless otherwise agreed, the goods will be delivered to the Customer's place of residence within the agreed period, upon ordering the delivery and after confirmation from Retroliving furniture.
Any visible damage and/or qualitative deficiency of an article or other deficiency in the delivery must be reported immediately by the Customer to retroliving furniture by email.
The risk of loss or damage shall pass to the Customer when he (or a third party designated by him, other than the carrier) has acquired physical possession of the goods. However, the risk shall pass to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by the […].

Article 6: Retention of title
The delivered items remain the exclusive property of Futech International until full payment has been made by the Customer.
The Customer undertakes to inform third parties of Futech International's retention of title if necessary, e.g. anyone who might seize items that have not yet been fully paid for.

Article 7: Right of withdrawal
The provisions of this article apply only to Customers who purchase articles online from retroliving furniture in their capacity as consumers.
The Customer has the right to cancel the agreement within a period of 14 calendar days without giving any reason.
The withdrawal period will expire 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the last good.”;

In order to exercise the right of withdrawal, the Customer must inform retro-living of his decision to withdraw from the contract by means of an unambiguous statement by e-mail. The Customer may use the attached model withdrawal form for this purpose, but is not obliged to do so. Any unclear or ambiguous withdrawal form will be rejected and considered as not sent.

To meet the withdrawal deadline, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return or hand over the goods to [email protected] without delay, but in any case no later than 14 calendar days after the day on which he communicated his decision to cancel the agreement to Retro-living. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods shall be borne by the Customer.

If the returned product has been diminished in value in any way, retro-living reserves the right to hold the Customer liable and claim damages for any diminished value of the goods resulting from the Customer's handling of the goods that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Only items that are in their original packaging, together with all accessories, instructions and invoice or proof of purchase can be returned.

If the Customer has requested that the performance of services begin during the withdrawal period, the Customer shall pay an amount that is in proportion to what has already been provided at the time he has informed us of his withdrawal from the contract, compared to the full performance of the contract.”

If the Customer revokes the agreement, Retro-living will refund all payments received from the Customer up to that point, including the cost of standard delivery costs, to the Customer within a maximum of 14 calendar days after Retro-living has been informed of the Customer's decision to revoke the agreement. In the case of sales agreements, Retro-living may wait with the refund until it has received all goods back, or until the Customer has demonstrated that he has returned the goods, whichever is the earliest.

Any additional costs resulting from the Customer's choice of a method of delivery other than the cheapest standard delivery offered by Retroliving furniture will not be reimbursed.

Retrolving furniture will reimburse the Customer using the same means of payment as the Customer used for the initial transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not incur any fees as a result of such reimbursement.

The Customer may not exercise the right of withdrawal for:

• service agreements after full performance of the service
• the supply or provision of goods or services the price of which is subject to fluctuations in the financial market over which retro-living has no influence and which may occur within the withdrawal period;
• the supply of goods manufactured to the Customer's specifications or clearly intended for a specific person;
• the supply of goods which spoil quickly or have a limited shelf life;
• the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
• the supply of goods which, after delivery, are by their nature inseparably mixed with other items;
• the supply of alcoholic beverages, the price of which has been agreed upon at the time of conclusion of the sales contract, but the delivery of which can only take place after 30 days and the actual value of which depends on fluctuations in the market over which the company has no influence;
• agreements where the Customer has specifically requested retroliving furniture to visit him to carry out urgent repairs or maintenance;
• the supply of sealed audio and sealed video recordings and sealed computer software where the seal has been broken after delivery;
• the supply of newspapers, periodicals or magazines, with the exception of contracts for a subscription to such publications;
• agreements concluded during a public auction;
• the provision of accommodation other than for residential purposes, the transport of goods, car rental services, catering and leisure services, where the agreements provide for a specific date or period of performance;
• the supply of digital content which is not supplied on a tangible medium, if the performance has begun with the Customer's express prior consent and provided that the Customer has acknowledged that he thereby loses his right of withdrawal (e.g. downloading music, software);
• the agreements for betting and lottery services.

Article 8: Warranty
Under the law of 21 September 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal guarantee applies from the date of purchase by (or delivery to) the first owner.
To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to retain the original packaging of the goods.
For items purchased online and delivered to the Customer's home, the Customer must first contact Retro-living customer service, after which the Customer must return the item to Retroliving furniture at his own expense.
Upon discovery of a defect, the Customer must inform Retroliving furniture as soon as possible. In any case, any defect must be reported by the Customer within 2 months of discovery. After that, any right to repair or replacement will lapse.

The legal warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, failure to comply with the instructions for use or manual, adjustments or modifications to the article, rough handling, poor maintenance, or any other abnormal or incorrect use.

Nor does it apply to articles with a shorter lifespan or wear and tear articles.
Defects that manifest themselves after a period of 6 months following the date of purchase or, if applicable, delivery, shall be deemed not to be hidden defects, unless the Customer provides proof to the contrary.

The deposit is not transferable.

Article 9: Customer service
Retro-living customer service can be reached by email at [email protected]. Any complaints can be directed to this address.

Article 10: Sanctions for non-payment
Without prejudice to the exercise of other rights available to retro-living, in the event of non-payment or late payment, the Customer shall owe, by operation of law and without notice, an interest of 10% per year on the unpaid amount from the date of default. In addition, the Customer shall owe, by operation of law and without notice, a fixed compensation of 10% on the amount in question, with a minimum of 25 euros per invoice.
Without prejudice to the foregoing, retro-living reserves the right to take back items that have not been (fully) paid for.

Article 11: Privacy
The personal data you provide will only be used for the following purposes: the correct execution of the concluded agreement, the processing of orders, the sending of newsletters, advertising and/or marketing purposes.

You have a legal right to inspect and possibly correct your personal data. Provided proof of identity (copy of identity card) you can obtain the written notification of your personal data free of charge via a written, dated and signed request to retroliving furniture. If necessary, you can also request to correct the data that is incorrect, incomplete or not relevant.

In case of use of data for direct marketing: You can object free of charge to the use of your data for direct marketing. To this end, you can always contact retroliving furniture via email [email protected]

We treat your data as confidential information and will not pass it on, rent it out or sell it to third parties.
The customer is responsible for keeping his login details confidential and using his password. Your password is stored encrypted, so Retro-living has no access to your password.
Retroliving furniture keeps online (anonymous) visitor statistics to see which pages of the website are visited and to what extent.

If you have any questions about this privacy statement, you can contact us by email [email protected]

Article 12: Use of cookies
During a visit to the site, 'cookies' can be placed on the hard drive of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify people, a cookie can only identify a machine.

You can set your internet browser so that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Please note that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 13: Affectation of validity – non-waiver
If any provision of these Terms is held to be invalid, illegal or void, this will in no way affect the validity, legality and enforceability of the other provisions.

Failure at any time by Retro-living to enforce any of the rights stated in these Terms and Conditions, or to exercise any right hereunder, shall never be deemed to be a waiver of such provision and shall never affect the validity of these rights.

Article 14: Changes to conditions
These Conditions are supplemented by other conditions to which explicit reference is made, and the general sales conditions of Retro-living. In the event of any conflict, these Conditions shall prevail.
Retro-living may change these Terms at any time without further notice. Any purchase after the change implies acceptance by the Customer of these new Terms.

Article 15: Evidence
The Customer accepts that electronic communications and backups can serve as evidence.